Twitter is the best customer service

I’ve talked about Ramit Sethi a few times. And Twitter, too, for that matter. Who knew I’d cover both in the same post?

As a strong advocate for Twitter, I have to say this is the best that’s come of it thus far: after loaning Ramit’s book I Will Teach You to Be Rich to a friend, who subsequently had her purse stolen with the book inside, I tweeted about it and Ramit responded personally, offering to replace my copy of the book and give one to my friend as well.

If I weren’t a fan of his before, I certainly would be now.

Other things Twitter has done for me:

• Gotten a response about a technical issue with Mozy
• Gotten a response from Rhapsody that led to me being included in a private beta of the next version of their player
• Multiple personal responses from record labels and musicians that I respect
• Getting to know my girlfriend better before we started dating
• Learning the power of brevity
• The ability to track last year’s Los Angeles fires in real time for a friend who was visiting me while his family was facing evacuation

If you aren’t using Twitter, maybe now’s a good time to start.